Last Updated on 5th March 2025
With digital fraud becoming increasingly common in the UK we look at email scams and negligence
For guidance on email scams and negligence claims contact our free legal helpline on 0333 888 0403
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No area of business appears to be immune from cyber attacks; including the legal and banking sectors.
The case of Mr G is a typical example of the problems solicitors in particular now face when handling client funds. The facts of his case are briefly as follows:
• Lawyers, H & Co, were instructed by Mr G to manage the sale of his late Mother’s estate.
• A few days before completion H & Co received an email purporting to be from Mr G providing details of a new bank account to which they were instructed to transfer the proceeds of sale.
• H & Co confirmed the new arrangement and a few days later electronically transferred the monies to the specified account.
• Mr G did not receive the funds.
• H & Co made enquiries and discovered that an unknown third party had hacked Mr G’s email and had withdrawn the monies from the bogus account.
Mr G took legal action against his solicitors for negligence in relation to the email scam. He argued that the Solicitors Accounts Rules made H & Co strictly liable to account to him for the missing money. It was claimed that by acting upon the email, H & Co had been negligent and were in breach of their retainer.
H & Co’s professional indemnity insurers conceded that the solicitors were responsible for the loss caused by the scam. The solicitors should have checked Mr G’s bank account details against the money laundering information provided and only accepted notification of a change after a telephone conversation with the client and satisfactory answers to security questions being given.
The case serves as a timely warning to all lawyers handling client funds. Solicitors need to be vigilant and alive to the risk of email scams, hackers and fraud. The duty placed on a solicitor is a high one and if a client falls victim the lawyer could easily end up facing a negligence claim and making good any losses.
There are often key factors associated with scams and frauds that should raise suspicion. Things to look out for include:
• Whether the message is unsolicited
• Whether the email contains spelling mistakes that are uncharacteristic of the client
• Whether it refers only to details that could have been obtained from previous emails?
If you have been the victim of cyber fraud and are looking for guidance on email scams and negligence claims then just contact our 0333 888 0403 or email [email protected] and our professional negligence solicitors will assess your claim.
